# Bitbucket: Some Bitbucket customers unable to push and clone

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-01 08:16 UTC · Resolved: 2025-08-01 09:22 UTC · Duration: 1.1 h
- Updates: 2 · Affected components: Git via HTTPS, Git via SSH
- [Vendor status page: https://stspg.io/t26z2zg3tggk](https://stspg.io/t26z2zg3tggk)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Summary

Bitbucket reported a major-impact degradation affecting push and clone operations over Git via HTTPS and Git via SSH for some customers. The incident started at 2025-08-01 08:16 UTC and was resolved at 2025-08-01 09:22 UTC, lasting 1 h 5 min; the vendor confirmed normal service had resumed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-01 08:16 UTC: We are investigating reports of intermittent errors for some Atlassian Bitbucket Cloud customers. We will provide more details once we identify the root cause.
- **resolved** 2025-08-01 09:22 UTC: Between 08:00UTC to 09:00UTC, we experienced degraded performance with push and clone operations for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

## Rewindex changes for this incident

- 2025-08-01 08:16 UTC: [Major incident: Some Bitbucket customers unable to push and clone](https://rewindex.com/change/ie23b9cdf790a84.md)


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Canonical: https://rewindex.com/company/bitbucket/incidents/y98rtwt3q9p1 · Markdown: https://rewindex.com/company/bitbucket/incidents/y98rtwt3q9p1.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/y98rtwt3q9p1 · Generated 2026-10-18T11:49:50.194Z