# Bitbucket: Bitbucket Webhooks and Pipelines on push and pull request not being triggered

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-05 02:19 UTC · Resolved: 2024-09-05 04:23 UTC · Duration: 2.0 h
- Updates: 5 · Affected components: Webhooks, Pipelines
- [Vendor status page: https://stspg.io/wnzhntmg8t5q](https://stspg.io/wnzhntmg8t5q)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Summary

Bitbucket reported a major outage: Connect Webhooks were not delivered, and Pipelines on push and pull request were not triggered; manual and scheduled pipelines still worked. It started at 2024-09-05 02:19 UTC and was resolved at 2024-09-05 04:23 UTC, lasting 2 h 3 min. A fix was implemented and monitored before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-05 02:19 UTC: We are currently investigating an issue related to Connect Webhooks not being delivered. This had a downstream impact on Bitbucket Pipelines on push not being triggered. Manually triggered and scheduled pipelines are still working.
- **identified** 2024-09-05 03:22 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-09-05 03:36 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2024-09-05 03:50 UTC: We are continuing to monitor for any further issues.
- **resolved** 2024-09-05 04:23 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-09-05 02:19 UTC: [Major incident: Bitbucket Webhooks and Pipelines on push and pull request not being triggered](https://rewindex.com/change/ic162be4cdf6190.md)


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Canonical: https://rewindex.com/company/bitbucket/incidents/wm3qrshwchb8 · Markdown: https://rewindex.com/company/bitbucket/incidents/wm3qrshwchb8.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/wm3qrshwchb8 · Generated 2026-10-18T11:44:34.170Z