# Bitbucket: Users are not able to search users, assign fields, and user mention

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-05-03 14:24 UTC · Resolved: 2022-05-03 15:32 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://bitbucket.status.atlassian.com/incidents/pqy042vmqjdt](https://bitbucket.status.atlassian.com/incidents/pqy042vmqjdt)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Timeline of updates

- **resolved** 2022-05-03 15:32 UTC: Between 1:21 PM UTC to 2:12 PM UTC, some customers experienced issues with user search, assigning fields, and user mentions. The root cause was due to a scaling failure with the service responsible for user search across multiple products. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we’re actively working on a permanent fix. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bitbucket/incidents/pqy042vmqjdt · Markdown: https://rewindex.com/company/bitbucket/incidents/pqy042vmqjdt.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/pqy042vmqjdt · Generated 2026-10-18T11:37:17.289Z