# Bitbucket: Some pipeline builds are not triggering

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-07 20:40 UTC · Resolved: 2025-05-07 22:24 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: Pipelines
- [Vendor status page: https://stspg.io/rzx89z0md5bp](https://stspg.io/rzx89z0md5bp)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Summary

Some Bitbucket Pipelines builds were not triggering for some customers in a major-impact outage from 2025-05-07 20:40 UTC to 2025-05-07 22:24 UTC, lasting 1 h 43 min. Bitbucket implemented a fix and confirmed resolution; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-07 20:40 UTC: We are investigating an issue with pipeline builds not triggering that is impacting some Bitbucket customers. We will provide more details within the next hour.
- **identified** 2025-05-07 21:28 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-05-07 22:00 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-05-07 22:24 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-05-07 20:40 UTC: [Major incident: Some pipeline builds are not triggering](https://rewindex.com/change/ic56cf32247f3d7.md)


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Canonical: https://rewindex.com/company/bitbucket/incidents/m46pb7484jrd · Markdown: https://rewindex.com/company/bitbucket/incidents/m46pb7484jrd.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/m46pb7484jrd · Generated 2026-10-18T10:31:37.197Z