# Bitbucket: Bitbucket Pipelines - Unable to pull image errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-02-19 19:14 UTC · Resolved: 2024-02-19 20:25 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://bitbucket.status.atlassian.com/incidents/lqkmx0j1fgl5](https://bitbucket.status.atlassian.com/incidents/lqkmx0j1fgl5)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Timeline of updates

- **resolved** 2024-02-19 20:25 UTC: The issue has been resolved and the service is operating normally. Bitbucket Cloud customers experienced failures when running Pipelines builds on self-hosted runners. Customers received error messages noting "Unable to pull image".

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bitbucket/incidents/lqkmx0j1fgl5 · Markdown: https://rewindex.com/company/bitbucket/incidents/lqkmx0j1fgl5.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/lqkmx0j1fgl5 · Generated 2026-10-18T11:44:23.263Z