# Bitbucket: Bitbucket Cloud website performance degradation

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-09-06 06:49 UTC · Resolved: 2024-09-06 07:05 UTC · Duration: 16 min
- Updates: 4 · Affected components: Website
- [Vendor status page: https://stspg.io/ws8rzdd4g8y9](https://stspg.io/ws8rzdd4g8y9)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Summary

Bitbucket Cloud website users experienced slower-than-expected response times in an incident rated critical by the vendor. It started at 2024-09-06 06:49 UTC and was resolved at 2024-09-06 07:05 UTC, lasting 16 min; a fix was implemented, but no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-06 06:49 UTC: We are currently experiencing performance degradation with Bitbucket Cloud. Users may encounter slower than expected response times when accessing Bitbucket Cloud website.
- **identified** 2024-09-06 06:55 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-09-06 07:01 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-09-06 07:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-09-06 06:49 UTC: [Critical incident: Bitbucket Cloud website performance degradation](https://rewindex.com/change/if49f60ad0fe659.md)


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Canonical: https://rewindex.com/company/bitbucket/incidents/7zzs81t50h0h · Markdown: https://rewindex.com/company/bitbucket/incidents/7zzs81t50h0h.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/7zzs81t50h0h · Generated 2026-10-18T12:32:11.860Z