# Bitbucket: Customers experiencing issues with Bitbucket builds

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-03 01:23 UTC · Resolved: 2025-07-03 02:12 UTC · Duration: 50 min
- Updates: 3 · Affected components: Pipelines
- [Vendor status page: https://stspg.io/j31wnhnbc63p](https://stspg.io/j31wnhnbc63p)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Summary

Bitbucket reported a major Pipelines outage affecting some customers’ builds from 2025-07-03 01:23 UTC to 2025-07-03 02:12 UTC, lasting 49 min. The vendor linked the issues to an infrastructure provider and marked the incident resolved after that provider’s services were fully restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-03 01:23 UTC: We are aware of some customers currently experiencing issues relating to build pipelines in Bitbucket. Our team is investigating with urgency and will provide an update as soon as possible.
- **monitoring** 2025-07-03 02:00 UTC: The cause of Bitbucket pipeline issues has been connected to an infrastructure provider. We have received an update from their team that services should now be returning to normal. We are monitoring recovery at this time and will update further when we believe services are fully restored.
- **resolved** 2025-07-03 02:12 UTC: We have received an update that services with our infrastructure provider are fully restored. This issue is now resolved.

## Rewindex changes for this incident

- 2025-07-03 01:23 UTC: [Major incident: Customers experiencing issues with Bitbucket builds](https://rewindex.com/change/i9b0c55dfaeb1d4.md)


---
Canonical: https://rewindex.com/company/bitbucket/incidents/35tgph7w5qc6 · Markdown: https://rewindex.com/company/bitbucket/incidents/35tgph7w5qc6.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/35tgph7w5qc6 · Generated 2026-10-18T11:36:08.955Z