# BigCommerce: Phone System Degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-04-21 14:40 UTC · Resolved: 2020-04-21 16:03 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/zmnqyz12b1b2](https://status.bigcommerce.com/incidents/zmnqyz12b1b2)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2020-04-21 16:03 UTC: Our provider has resolved the issue and all channels are now operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/zmnqyz12b1b2 · Markdown: https://rewindex.com/company/bigcommerce/incidents/zmnqyz12b1b2.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/zmnqyz12b1b2 · Generated 2026-10-18T11:37:15.007Z