# BigCommerce: Support chat and case interruption

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-02-02 10:22 UTC · Resolved: 2023-02-02 12:32 UTC · Duration: 2.2 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/zccbjtwsg3tn](https://status.bigcommerce.com/incidents/zccbjtwsg3tn)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2023-02-02 12:32 UTC: Our third party customer relationship software continues to be fully operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/zccbjtwsg3tn · Markdown: https://rewindex.com/company/bigcommerce/incidents/zccbjtwsg3tn.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/zccbjtwsg3tn · Generated 2026-10-18T11:31:30.621Z