# BigCommerce: Issue receiving 2-Step Verification emails

> BigCommerce status incident “Issue receiving 2-Step Verification emails” on 2020-02-20: impact minor (vendor’s label), 52 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/yc0vppnmz11f
Last updated: 2020-02-20T01:38:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-02-20 00:46 UTC · Resolved: 2020-02-20 01:38 UTC · Duration: 52 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/yc0vppnmz11f](https://status.bigcommerce.com/incidents/yc0vppnmz11f)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2020-02-20 01:38 UTC: BigCommerce merchants may have experienced a delay in receiving 2-Step Verification emails, password resets and other merchant generated email from 6:30pm CST - 7:00pm CST. While the mail backlog is processed, new mail deliveries are working as normal. We expect the backlog to be processed shortly. Order confirmation and storefront and shopper and transactional emails are unaffected by these delays.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2020-02-20 00:46 UTC, resolved after 52 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/yc0vppnmz11f
- Citation: BigCommerce, “Issue receiving 2-Step Verification emails” (2020-02-20 00:46 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/yc0vppnmz11f (CC BY 4.0).
- Markdown link: `[BigCommerce: Issue receiving 2-Step Verification emails (2020-02-20)](https://rewindex.com/company/bigcommerce/incidents/yc0vppnmz11f)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/yc0vppnmz11f · Markdown: https://rewindex.com/company/bigcommerce/incidents/yc0vppnmz11f.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/yc0vppnmz11f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:18:08.885Z