# BigCommerce: Merchants can't login to their Control Panel

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-10-30 16:48 UTC · Resolved: 2025-10-30 19:40 UTC · Duration: 2.9 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/y15448rvjlr2](https://status.bigcommerce.com/incidents/y15448rvjlr2)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2025-10-30 19:40 UTC: Commerce engineers were alerted to an issue with logging into store's control panel starting at 16:34. This was resolved at 17:31 UTC. All systems are currently operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/bigcommerce/incidents/y15448rvjlr2 · Markdown: https://rewindex.com/company/bigcommerce/incidents/y15448rvjlr2.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/y15448rvjlr2 · Generated 2026-10-18T11:28:26.637Z