# BigCommerce: Power outage in the Austin, Texas area: Customer Service phone support is offline

- Impact (vendor’s label): major
- Status: resolved
- Started: 2016-03-19 01:45 UTC · Resolved: 2016-03-19 03:29 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/x64897g6klr3](https://status.bigcommerce.com/incidents/x64897g6klr3)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2016-03-19 03:29 UTC: Power has been restored and our Customer Service center in Austin is back online.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/x64897g6klr3 · Markdown: https://rewindex.com/company/bigcommerce/incidents/x64897g6klr3.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/x64897g6klr3 · Generated 2026-10-18T11:28:56.178Z