# BigCommerce: Issues With Help Center

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-05-11 21:32 UTC · Resolved: 2021-05-12 01:12 UTC · Duration: 3.7 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/wsv7m8nnx15j](https://status.bigcommerce.com/incidents/wsv7m8nnx15j)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2021-05-12 01:12 UTC: The issue has been resolved and all Help Center functions are operating as expected. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/wsv7m8nnx15j · Markdown: https://rewindex.com/company/bigcommerce/incidents/wsv7m8nnx15j.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/wsv7m8nnx15j · Generated 2026-10-18T11:34:16.419Z