# BigCommerce: Issues with Technical Support Chat Queues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-12 09:50 UTC · Resolved: 2026-01-12 23:17 UTC · Duration: 13 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/vwdn50gptslm](https://status.bigcommerce.com/incidents/vwdn50gptslm)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2026-01-12 23:17 UTC: This has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/bigcommerce/incidents/vwdn50gptslm · Markdown: https://rewindex.com/company/bigcommerce/incidents/vwdn50gptslm.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/vwdn50gptslm · Generated 2026-10-18T12:32:33.638Z