# BigCommerce: Inaccurate Analytics

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-07 19:00 UTC · Resolved: 2021-12-07 19:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/tt1p5n8hvrdf](https://status.bigcommerce.com/incidents/tt1p5n8hvrdf)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Part of an outage event

- [AWS us-east-1 outage, Dec 7, 2021: 71 vendors, 77 incidents](https://rewindex.com/events/2021-12-07-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +3 h 10 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>11 vendors, 9 blamed AWS<br/>Aptible, Firebolt, Honeycomb +8"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>16 vendors, 12 blamed AWS<br/>Maven Central, Pusher, Confluent +13"]:::blames
  root --> h4
  later["Later<br/>3 vendors, 2 blamed AWS<br/>Segment, Confluent, Doppler"]:::blames
  root --> later
  me["BigCommerce (this incident)<br/>posted +3 h 10 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-07 19:00 UTC: From 11:00 to 14:00 CST on December 7 an issue with an upstream vendor impacted the collection of visitor and product page view metrics. Analytics reports during this period will show inaccurate data. Order, revenue and all other metrics were unaffected. Following resolution of the upstream issue, metrics and analytics are now reporting as expected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/bigcommerce/incidents/tt1p5n8hvrdf · Markdown: https://rewindex.com/company/bigcommerce/incidents/tt1p5n8hvrdf.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/tt1p5n8hvrdf · Generated 2026-10-20T00:53:51.179Z