# BigCommerce: Payment Gateway Disconnecting

> BigCommerce status incident “Payment Gateway Disconnecting” on 2024-02-21: impact none (vendor’s label), 7.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/t4dm4l2b3v3z
Last updated: 2024-02-22T06:47:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-02-21 23:47 UTC · Resolved: 2024-02-22 06:47 UTC · Duration: 7.0 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/t4dm4l2b3v3z](https://status.bigcommerce.com/incidents/t4dm4l2b3v3z)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2024-02-22 06:47 UTC: BigCommerce engineers have identified the root cause and applied a fix to prevent any further stores from being impacted. The fix will also prevent regression for any impacted stores that have since restored their configuration.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by BigCommerce, started 2024-02-21 23:47 UTC, resolved after 7.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/t4dm4l2b3v3z
- Citation: BigCommerce, “Payment Gateway Disconnecting” (2024-02-21 23:47 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/t4dm4l2b3v3z (CC BY 4.0).
- Markdown link: `[BigCommerce: Payment Gateway Disconnecting (2024-02-21)](https://rewindex.com/company/bigcommerce/incidents/t4dm4l2b3v3z)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/t4dm4l2b3v3z · Markdown: https://rewindex.com/company/bigcommerce/incidents/t4dm4l2b3v3z.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/t4dm4l2b3v3z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:46:43.436Z