# BigCommerce: Technical Support Call Center experiencing issues: LiveChat and Email Still Online

> BigCommerce status incident “Technical Support Call Center experiencing issues: LiveChat and Email Still Online” on 2016-07-26: impact minor (vendor’s label), 2.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/s5131xyrr4g1
Last updated: 2016-07-26T11:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-07-26 09:29 UTC · Resolved: 2016-07-26 11:56 UTC · Duration: 2.5 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/s5131xyrr4g1](https://status.bigcommerce.com/incidents/s5131xyrr4g1)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2016-07-26 11:56 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2016-07-26 09:29 UTC, resolved after 2.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/s5131xyrr4g1
- Citation: BigCommerce, “Technical Support Call Center experiencing issues: LiveChat and Email Still Online” (2016-07-26 09:29 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/s5131xyrr4g1 (CC BY 4.0).
- Markdown link: `[BigCommerce: Technical Support Call Center experiencing issues: LiveChat and Email Still Online (2016-07-26)](https://rewindex.com/company/bigcommerce/incidents/s5131xyrr4g1)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/s5131xyrr4g1 · Markdown: https://rewindex.com/company/bigcommerce/incidents/s5131xyrr4g1.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/s5131xyrr4g1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:53:50.829Z