# BigCommerce: Power outage at our Austin, TX call center

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2018-10-02 18:53 UTC · Resolved: 2018-10-02 19:23 UTC · Duration: 30 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/ryx5xxppvbxd](https://status.bigcommerce.com/incidents/ryx5xxppvbxd)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2018-10-02 19:23 UTC: Power has been restored to our Austin phone center and we are resuming business as usual.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/ryx5xxppvbxd · Markdown: https://rewindex.com/company/bigcommerce/incidents/ryx5xxppvbxd.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/ryx5xxppvbxd · Generated 2026-10-18T10:26:17.878Z