# BigCommerce: Call Center (Phone and Chat) currently down due to severe weather.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2017-04-02 14:40 UTC · Resolved: 2017-04-02 15:28 UTC · Duration: 48 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/pwm1xshswvzn](https://status.bigcommerce.com/incidents/pwm1xshswvzn)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2017-04-02 15:28 UTC: Phone and Chat are back up and running now that the weather advisory has been lifted and power in the call center appears to be stable again. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/pwm1xshswvzn · Markdown: https://rewindex.com/company/bigcommerce/incidents/pwm1xshswvzn.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/pwm1xshswvzn · Generated 2026-10-18T09:53:35.595Z