# BigCommerce: Support Center - Chat support outage due to maintenance

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-01-29 20:57 UTC · Resolved: 2021-01-29 22:50 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/p6jfq1r4vnpy](https://status.bigcommerce.com/incidents/p6jfq1r4vnpy)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2021-01-29 22:50 UTC: Chat operations have now returned to normal. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/p6jfq1r4vnpy · Markdown: https://rewindex.com/company/bigcommerce/incidents/p6jfq1r4vnpy.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/p6jfq1r4vnpy · Generated 2026-10-18T11:38:59.789Z