# BigCommerce: Product option file upload issue

> BigCommerce status incident “Product option file upload issue” on 2022-10-25: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/nm2nqc2qkjjv
Last updated: 2022-10-25T22:45:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-10-25 22:45 UTC · Resolved: 2022-10-25 22:45 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/nm2nqc2qkjjv](https://status.bigcommerce.com/incidents/nm2nqc2qkjjv)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2022-10-25 22:45 UTC: BigCommerce engineers have identified and resolved an issue impacting file upload options on products occurring between 10/21/22 03:24 UTC and 10/25/22 18:04 UTC. Some stores with products that have file upload options may experience recent orders that are missing the associated uploaded files. Future orders will be unaffected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by BigCommerce, started 2022-10-25 22:45 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/nm2nqc2qkjjv
- Citation: BigCommerce, “Product option file upload issue” (2022-10-25 22:45 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/nm2nqc2qkjjv (CC BY 4.0).
- Markdown link: `[BigCommerce: Product option file upload issue (2022-10-25)](https://rewindex.com/company/bigcommerce/incidents/nm2nqc2qkjjv)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/nm2nqc2qkjjv · Markdown: https://rewindex.com/company/bigcommerce/incidents/nm2nqc2qkjjv.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/nm2nqc2qkjjv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:23:13.638Z