# BigCommerce: Phone Systems Offline

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-12 06:45 UTC · Resolved: 2023-09-12 08:14 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/mr3xbc2v8rz6](https://status.bigcommerce.com/incidents/mr3xbc2v8rz6)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2023-09-12 08:14 UTC: A fix has been implemented with our phone provider, and our phone systems are now operational. Thank you for your patience while we resolved this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/mr3xbc2v8rz6 · Markdown: https://rewindex.com/company/bigcommerce/incidents/mr3xbc2v8rz6.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/mr3xbc2v8rz6 · Generated 2026-10-18T13:28:04.416Z