# BigCommerce: Unable to fetch shipping options correctly during checkout step

> BigCommerce status incident “Unable to fetch shipping options correctly during checkout step” on 2024-05-21: impact minor (vendor’s label), 19 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/m5s7x07ldx6y
Last updated: 2024-05-21T09:36:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-05-21 09:17 UTC · Resolved: 2024-05-21 09:36 UTC · Duration: 19 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/m5s7x07ldx6y](https://status.bigcommerce.com/incidents/m5s7x07ldx6y)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2024-05-21 09:36 UTC: BigCommerce Engineers have finished implementing and deploying a fix for the recent shipping methods availability issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2024-05-21 09:17 UTC, resolved after 19 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/m5s7x07ldx6y
- Citation: BigCommerce, “Unable to fetch shipping options correctly during checkout step” (2024-05-21 09:17 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/m5s7x07ldx6y (CC BY 4.0).
- Markdown link: `[BigCommerce: Unable to fetch shipping options correctly during checkout step (2024-05-21)](https://rewindex.com/company/bigcommerce/incidents/m5s7x07ldx6y)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/m5s7x07ldx6y · Markdown: https://rewindex.com/company/bigcommerce/incidents/m5s7x07ldx6y.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/m5s7x07ldx6y · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:28:55.694Z