# BigCommerce: Contact Center Phone Channel Inaccessible

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-09-13 01:04 UTC · Resolved: 2019-09-13 03:11 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/kpjq1bpzdrqr](https://status.bigcommerce.com/incidents/kpjq1bpzdrqr)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2019-09-13 03:11 UTC: The phone system issues have been resolved and all channels are operating normally. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/kpjq1bpzdrqr · Markdown: https://rewindex.com/company/bigcommerce/incidents/kpjq1bpzdrqr.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/kpjq1bpzdrqr · Generated 2026-10-18T09:52:45.340Z