# BigCommerce: Slower than normal performance with increased error rate

> BigCommerce status incident “Slower than normal performance with increased error rate” on 2019-08-14: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/jxvb2zzb98fx
Last updated: 2019-08-14T02:59:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-08-14 02:59 UTC · Resolved: 2019-08-14 02:59 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/jxvb2zzb98fx](https://status.bigcommerce.com/incidents/jxvb2zzb98fx)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2019-08-14 02:59 UTC: Two different subsets of stores would have experienced increased response times and error rates intermittently for 19:17 PDT until 19:25 PDT. Engineers are investigating root cause. However, we don't expect a recurrence based on the investigation so far.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by BigCommerce, started 2019-08-14 02:59 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/jxvb2zzb98fx
- Citation: BigCommerce, “Slower than normal performance with increased error rate” (2019-08-14 02:59 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/jxvb2zzb98fx (CC BY 4.0).
- Markdown link: `[BigCommerce: Slower than normal performance with increased error rate (2019-08-14)](https://rewindex.com/company/bigcommerce/incidents/jxvb2zzb98fx)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/jxvb2zzb98fx · Markdown: https://rewindex.com/company/bigcommerce/incidents/jxvb2zzb98fx.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/jxvb2zzb98fx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:19:50.898Z