# BigCommerce: Internet outage at our Austin call center

> BigCommerce status incident “Internet outage at our Austin call center” on 2017-11-08: impact minor (vendor’s label), 25 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/jn14356f95wj
Last updated: 2017-11-08T17:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-11-08 17:31 UTC · Resolved: 2017-11-08 17:56 UTC · Duration: 25 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/jn14356f95wj](https://status.bigcommerce.com/incidents/jn14356f95wj)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2017-11-08 17:56 UTC: Operations at our contact center are back to normal, with phone and chat channels back online. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2017-11-08 17:31 UTC, resolved after 25 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/jn14356f95wj
- Citation: BigCommerce, “Internet outage at our Austin call center” (2017-11-08 17:31 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/jn14356f95wj (CC BY 4.0).
- Markdown link: `[BigCommerce: Internet outage at our Austin call center (2017-11-08)](https://rewindex.com/company/bigcommerce/incidents/jn14356f95wj)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/jn14356f95wj · Markdown: https://rewindex.com/company/bigcommerce/incidents/jn14356f95wj.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/jn14356f95wj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:13:39.302Z