# BigCommerce: Order Webhook Delivery issue in APAC region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-03 14:54 UTC · Resolved: 2025-11-03 16:11 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/hwllwzmyfdzm](https://status.bigcommerce.com/incidents/hwllwzmyfdzm)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2025-11-03 16:11 UTC: BigCommerce engineers were notified of an issue where a subset of webhooks were not being delivered to APAC region stores at approximately 13:00 UTC. A fix was implemented at 15:45 UTC and webhooks delivery was restored. Any webhooks that were not delivered during this time are now being sent.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/hwllwzmyfdzm · Markdown: https://rewindex.com/company/bigcommerce/incidents/hwllwzmyfdzm.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/hwllwzmyfdzm · Generated 2026-10-18T12:37:06.940Z