# BigCommerce: Increase response times and errors with api.bigcommerce.com

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-02-21 18:10 UTC · Resolved: 2019-02-21 18:43 UTC · Duration: 33 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/h3sgbx7mvqgg](https://status.bigcommerce.com/incidents/h3sgbx7mvqgg)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2019-02-21 18:43 UTC: A fix to our load balancing infrastructure was release and response times and error rates are back to expected levels.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/bigcommerce/incidents/h3sgbx7mvqgg · Markdown: https://rewindex.com/company/bigcommerce/incidents/h3sgbx7mvqgg.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/h3sgbx7mvqgg · Generated 2026-10-18T11:44:40.208Z