# BigCommerce: Phone and Chat Support Offline

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-01-30 03:59 UTC · Resolved: 2026-01-30 04:27 UTC · Duration: 28 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/gmcnn12xwtrj](https://status.bigcommerce.com/incidents/gmcnn12xwtrj)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2026-01-30 04:27 UTC: The issue with our support center has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/gmcnn12xwtrj · Markdown: https://rewindex.com/company/bigcommerce/incidents/gmcnn12xwtrj.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/gmcnn12xwtrj · Generated 2026-10-18T11:34:47.753Z