# BigCommerce: Customer creation delay

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-04 16:22 UTC · Resolved: 2024-09-04 19:47 UTC · Duration: 3.4 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/gcnpr0mh9k12](https://status.bigcommerce.com/incidents/gcnpr0mh9k12)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2024-09-04 19:47 UTC: The issue causing customer account creation delay is resolved. BigCommerce engineers implemented a fix at approximately 17:40 UTC and as of 19:20 UTC all systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/gcnpr0mh9k12 · Markdown: https://rewindex.com/company/bigcommerce/incidents/gcnpr0mh9k12.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/gcnpr0mh9k12 · Generated 2026-10-18T11:36:08.498Z