# BigCommerce: Issue with accessing Account Dashboard

> BigCommerce status incident “Issue with accessing Account Dashboard” on 2023-07-25: impact minor (vendor’s label), 7.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/gc5wgpxb6zdf
Last updated: 2023-07-25T21:14:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-25 13:51 UTC · Resolved: 2023-07-25 21:14 UTC · Duration: 7.4 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/gc5wgpxb6zdf](https://status.bigcommerce.com/incidents/gc5wgpxb6zdf)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2023-07-25 21:14 UTC: BigCommerce engineers confirmed that the fix resolved the issue affecting some merchants accessing manage.bigcommerce.com. If you encounter any other issues, please reach out to support.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2023-07-25 13:51 UTC, resolved after 7.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/gc5wgpxb6zdf
- Citation: BigCommerce, “Issue with accessing Account Dashboard” (2023-07-25 13:51 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/gc5wgpxb6zdf (CC BY 4.0).
- Markdown link: `[BigCommerce: Issue with accessing Account Dashboard (2023-07-25)](https://rewindex.com/company/bigcommerce/incidents/gc5wgpxb6zdf)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/gc5wgpxb6zdf · Markdown: https://rewindex.com/company/bigcommerce/incidents/gc5wgpxb6zdf.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/gc5wgpxb6zdf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:40:02.233Z