# BigCommerce: Slow response time for a subset of stores

> BigCommerce status incident “Slow response time for a subset of stores” on 2019-10-19: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/gbyh5vz3nhqn
Last updated: 2019-10-19T09:40:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-10-19 09:40 UTC · Resolved: 2019-10-19 09:40 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/gbyh5vz3nhqn](https://status.bigcommerce.com/incidents/gbyh5vz3nhqn)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2019-10-19 09:40 UTC: BigCommerce engineers were alerted to reports of increased store front latency and 502 reports for a subset of stores. The issue was identified and resolved after isolating impacted service components.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by BigCommerce, started 2019-10-19 09:40 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/gbyh5vz3nhqn
- Citation: BigCommerce, “Slow response time for a subset of stores” (2019-10-19 09:40 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/gbyh5vz3nhqn (CC BY 4.0).
- Markdown link: `[BigCommerce: Slow response time for a subset of stores (2019-10-19)](https://rewindex.com/company/bigcommerce/incidents/gbyh5vz3nhqn)`


---
Canonical: https://rewindex.com/company/bigcommerce/incidents/gbyh5vz3nhqn · Markdown: https://rewindex.com/company/bigcommerce/incidents/gbyh5vz3nhqn.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/gbyh5vz3nhqn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:46:11.438Z