# BigCommerce: Increased wait times for support

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-02-01 16:35 UTC · Resolved: 2023-02-04 15:01 UTC · Duration: 3 d
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/dx1gm3dth9gj](https://status.bigcommerce.com/incidents/dx1gm3dth9gj)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2023-02-04 15:01 UTC: We are no longer experiencing outages from inclement weather. Wait times for our phone and chat queues have returned to normal. Please expect a short delay as we work through the web cases submitted during the last few days. Thank you for your understanding as we worked toward ensuring the safety and well being of our teams!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/dx1gm3dth9gj · Markdown: https://rewindex.com/company/bigcommerce/incidents/dx1gm3dth9gj.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/dx1gm3dth9gj · Generated 2026-10-18T12:22:37.059Z