# BigCommerce: Delayed email delivery to Microsoft-hosted inboxes

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-04 09:19 UTC · Resolved: 2026-09-04 12:43 UTC · Duration: 3.4 h
- Updates: 3 · Affected components: Email
- [Vendor status page: https://stspg.io/gd9gsw8357wc](https://stspg.io/gd9gsw8357wc)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-09-04 09:19 UTC: We are investigating delayed email delivery for some transactional emails, such as order confirmations and notifications. The delay affects recipients with Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Other email providers are not affected. We will post an update as we have more information.
- **monitoring** 2026-09-04 11:59 UTC: Commerce engineers have applied mitigations to improve email delivery to Microsoft-hosted inboxes (Outlook.com, Microsoft 365). Delivery rates are improving and we are continuing to monitor them.
- **resolved** 2026-09-04 12:43 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/bigcommerce/incidents/d8x8s28ztttm · Markdown: https://rewindex.com/company/bigcommerce/incidents/d8x8s28ztttm.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/d8x8s28ztttm · Generated 2026-10-18T11:34:23.066Z