# BigCommerce: UPS Integration issue - update

> BigCommerce status incident “UPS Integration issue - update” on 2025-05-21: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/c8d4k6ckvkgk
Last updated: 2025-05-21T04:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-21 04:00 UTC · Resolved: 2025-05-21 04:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/c8d4k6ckvkgk](https://status.bigcommerce.com/incidents/c8d4k6ckvkgk)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2025-05-21 04:00 UTC: Some UPS Ready customers have had their UPS Ready credentials invalidated and will need to Disconnect and re-Connect their account to enable UPS rates to continue showing in Checkout. Engineers are working on a control panel and email notification message for affected customers.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2025-05-21 04:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/c8d4k6ckvkgk
- Citation: BigCommerce, “UPS Integration issue - update” (2025-05-21 04:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/c8d4k6ckvkgk (CC BY 4.0).
- Markdown link: `[BigCommerce: UPS Integration issue - update (2025-05-21)](https://rewindex.com/company/bigcommerce/incidents/c8d4k6ckvkgk)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/c8d4k6ckvkgk · Markdown: https://rewindex.com/company/bigcommerce/incidents/c8d4k6ckvkgk.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/c8d4k6ckvkgk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:14:06.625Z