# BigCommerce: Contact Center Connectivity

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2019-04-09 22:25 UTC · Resolved: 2019-04-10 01:07 UTC · Duration: 2.7 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/c77ys9qb2pd3](https://status.bigcommerce.com/incidents/c77ys9qb2pd3)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2019-04-10 01:07 UTC: Our phone provider has restored service to our contact center. Technical Support availability has returned to normal across all channels. We appreciate your patience as we worked toward a resolution.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/c77ys9qb2pd3 · Markdown: https://rewindex.com/company/bigcommerce/incidents/c77ys9qb2pd3.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/c77ys9qb2pd3 · Generated 2026-10-18T09:36:23.169Z