# BigCommerce: Slow response times

> BigCommerce status incident “Slow response times” on 2018-06-23: impact minor (vendor’s label), 3.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/bm08d13khzfx
Last updated: 2018-06-24T01:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-06-23 21:39 UTC · Resolved: 2018-06-24 01:30 UTC · Duration: 3.9 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/bm08d13khzfx](https://status.bigcommerce.com/incidents/bm08d13khzfx)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2018-06-24 01:30 UTC: IBM has fixed the issue and we will continue to monitor for recurrences. We're sorry for any inconvenience. The built-in redundancy of the BigCommerce platform prevented this from being an outage. However, we take response times very seriously and will be discussing this further with the vendor.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2018-06-23 21:39 UTC, resolved after 3.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/bm08d13khzfx
- Citation: BigCommerce, “Slow response times” (2018-06-23 21:39 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/bm08d13khzfx (CC BY 4.0).
- Markdown link: `[BigCommerce: Slow response times (2018-06-23)](https://rewindex.com/company/bigcommerce/incidents/bm08d13khzfx)`


---
Canonical: https://rewindex.com/company/bigcommerce/incidents/bm08d13khzfx · Markdown: https://rewindex.com/company/bigcommerce/incidents/bm08d13khzfx.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/bm08d13khzfx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:17:48.828Z