# BigCommerce: B2B Customer Login Degraded

> BigCommerce status incident “B2B Customer Login Degraded” on 2026-04-13: impact minor (vendor’s label), 28 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/9f52sj49wydf
Last updated: 2026-04-13T16:27:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-13 15:59 UTC · Resolved: 2026-04-13 16:27 UTC · Duration: 28 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/9f52sj49wydf](https://status.bigcommerce.com/incidents/9f52sj49wydf)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2026-04-13 16:27 UTC: Commerce engineers were alerted to an increase in error rates B2B customer logins and API calls. Action was taken and error rates have returned to normal at 15:51 UTC. All systems are fully operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-04-13 15:59 UTC, resolved after 28 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/9f52sj49wydf
- Citation: BigCommerce, “B2B Customer Login Degraded” (2026-04-13 15:59 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/9f52sj49wydf (CC BY 4.0).
- Markdown link: `[BigCommerce: B2B Customer Login Degraded (2026-04-13)](https://rewindex.com/company/bigcommerce/incidents/9f52sj49wydf)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/9f52sj49wydf · Markdown: https://rewindex.com/company/bigcommerce/incidents/9f52sj49wydf.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/9f52sj49wydf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:59:09.107Z