# BigCommerce: Phone and Chat Support Unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2018-09-05 06:28 UTC · Resolved: 2018-09-05 08:45 UTC · Duration: 2.3 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/8vt5gqygl57j](https://status.bigcommerce.com/incidents/8vt5gqygl57j)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2018-09-05 08:45 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/bigcommerce/incidents/8vt5gqygl57j · Markdown: https://rewindex.com/company/bigcommerce/incidents/8vt5gqygl57j.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/8vt5gqygl57j · Generated 2026-10-18T11:29:23.994Z