# BigCommerce: Phone Outage in Austin Contact Center

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2019-11-07 15:56 UTC · Resolved: 2019-11-07 16:12 UTC · Duration: 16 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/8tgtwbczmt3d](https://status.bigcommerce.com/incidents/8tgtwbczmt3d)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2019-11-07 16:12 UTC: Our phone provider has resolved the issue and all channels are functioning as expected. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/8tgtwbczmt3d · Markdown: https://rewindex.com/company/bigcommerce/incidents/8tgtwbczmt3d.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/8tgtwbczmt3d · Generated 2026-10-18T10:26:23.256Z