# BigCommerce: Fire Alarm in Austin Contact Center

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-09-12 23:05 UTC · Resolved: 2019-09-12 23:20 UTC · Duration: 15 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/8n9zx97gw166](https://status.bigcommerce.com/incidents/8n9zx97gw166)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2019-09-12 23:20 UTC: Our agents have been cleared to re-enter the building, and our live channels have resumed normal operations. Thank you for your patience and understanding.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/8n9zx97gw166 · Markdown: https://rewindex.com/company/bigcommerce/incidents/8n9zx97gw166.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/8n9zx97gw166 · Generated 2026-10-18T09:41:33.053Z