# BigCommerce: Technical Support: Long Wait Times Due to Inclement Weather

> BigCommerce status incident “Technical Support: Long Wait Times Due to Inclement Weather” on 2021-02-15: impact minor (vendor’s label), 7 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/879cvjkvpmrn
Last updated: 2021-02-22T16:03:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-02-15 14:13 UTC · Resolved: 2021-02-22 16:03 UTC · Duration: 7 d
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/879cvjkvpmrn](https://status.bigcommerce.com/incidents/879cvjkvpmrn)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2021-02-22 16:03 UTC: We are no longer experiencing outages from inclement weather. Wait times for our phone and chat queues have returned to normal. Please expect a short delay as we work through the web cases submitted last week. Thank you for your understanding as we worked toward ensuring the safety and well being of our teams!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2021-02-15 14:13 UTC, resolved after 7 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/879cvjkvpmrn
- Citation: BigCommerce, “Technical Support: Long Wait Times Due to Inclement Weather” (2021-02-15 14:13 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/879cvjkvpmrn (CC BY 4.0).
- Markdown link: `[BigCommerce: Technical Support: Long Wait Times Due to Inclement Weather (2021-02-15)](https://rewindex.com/company/bigcommerce/incidents/879cvjkvpmrn)`


---
Canonical: https://rewindex.com/company/bigcommerce/incidents/879cvjkvpmrn · Markdown: https://rewindex.com/company/bigcommerce/incidents/879cvjkvpmrn.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/879cvjkvpmrn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:18:23.746Z