# BigCommerce: Call & Chat Center Currently Offline (Webcase Still Online)

> BigCommerce status incident “Call & Chat Center Currently Offline (Webcase Still Online)” on 2018-01-05: impact minor (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/7c9xt7481vqp
Last updated: 2018-01-05T08:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-01-05 06:34 UTC · Resolved: 2018-01-05 08:00 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/7c9xt7481vqp](https://status.bigcommerce.com/incidents/7c9xt7481vqp)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2018-01-05 08:00 UTC: Our call/chat center is back online and available for your calls and chats. Thank you for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2018-01-05 06:34 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/7c9xt7481vqp
- Citation: BigCommerce, “Call & Chat Center Currently Offline (Webcase Still Online)” (2018-01-05 06:34 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/7c9xt7481vqp (CC BY 4.0).
- Markdown link: `[BigCommerce: Call & Chat Center Currently Offline (Webcase Still Online) (2018-01-05)](https://rewindex.com/company/bigcommerce/incidents/7c9xt7481vqp)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/7c9xt7481vqp · Markdown: https://rewindex.com/company/bigcommerce/incidents/7c9xt7481vqp.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/7c9xt7481vqp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:36:41.869Z