# BigCommerce: Phone System Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-01-04 18:42 UTC · Resolved: 2023-01-04 22:47 UTC · Duration: 4.1 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/3q177tb7rvg3](https://status.bigcommerce.com/incidents/3q177tb7rvg3)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2023-01-04 22:47 UTC: The fix implemented by our phone provider appears to have resolved the issues and our support team is now available on all channels. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/3q177tb7rvg3 · Markdown: https://rewindex.com/company/bigcommerce/incidents/3q177tb7rvg3.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/3q177tb7rvg3 · Generated 2026-10-18T13:31:27.871Z