# BigCommerce: Call Connectivity Issues In Our Austin, TX Contact Center

> BigCommerce status incident “Call Connectivity Issues In Our Austin, TX Contact Center” on 2019-02-01: impact minor (vendor’s label), 3.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/37s34p7q6syp
Last updated: 2019-02-02T03:37:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-02-01 23:47 UTC · Resolved: 2019-02-02 03:37 UTC · Duration: 3.8 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/37s34p7q6syp](https://status.bigcommerce.com/incidents/37s34p7q6syp)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2019-02-02 03:37 UTC: Our phone provider has resolved the issues and phone support operations are back to normal. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2019-02-01 23:47 UTC, resolved after 3.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/37s34p7q6syp
- Citation: BigCommerce, “Call Connectivity Issues In Our Austin, TX Contact Center” (2019-02-01 23:47 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/37s34p7q6syp (CC BY 4.0).
- Markdown link: `[BigCommerce: Call Connectivity Issues In Our Austin, TX Contact Center (2019-02-01)](https://rewindex.com/company/bigcommerce/incidents/37s34p7q6syp)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/37s34p7q6syp · Markdown: https://rewindex.com/company/bigcommerce/incidents/37s34p7q6syp.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/37s34p7q6syp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:17:02.370Z