# BigCommerce: Phone Support Currently Unavailable (Platform & Stores Not Affected)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-04-12 06:43 UTC · Resolved: 2018-04-12 07:03 UTC · Duration: 20 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/29lpk6ctrw7l](https://status.bigcommerce.com/incidents/29lpk6ctrw7l)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2018-04-12 07:03 UTC: Phones are now operational again. Thank you.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/29lpk6ctrw7l · Markdown: https://rewindex.com/company/bigcommerce/incidents/29lpk6ctrw7l.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/29lpk6ctrw7l · Generated 2026-10-18T12:19:38.266Z