# BigCommerce: Issues with Technical Support Phone queues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-03 15:58 UTC · Resolved: 2024-10-03 16:17 UTC · Duration: 19 min
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/275rfshpk4wk](https://status.bigcommerce.com/incidents/275rfshpk4wk)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2024-10-03 16:17 UTC: The issue has been resolved and all support channels are now available and functioning as expected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/275rfshpk4wk · Markdown: https://rewindex.com/company/bigcommerce/incidents/275rfshpk4wk.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/275rfshpk4wk · Generated 2026-10-18T11:33:36.030Z