# BigCommerce: Checkout issues

> BigCommerce status incident “Checkout issues” on 2025-05-06: impact none (vendor’s label), 2.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/26s63nydgbzt
Last updated: 2025-05-07T00:19:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-05-06 22:06 UTC · Resolved: 2025-05-07 00:19 UTC · Duration: 2.2 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/26s63nydgbzt](https://status.bigcommerce.com/incidents/26s63nydgbzt)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2025-05-07 00:19 UTC: BigCommerce engineers have identified the issue to be custom form field, and verified that configuring custom form field as "optional" instead of "required" should solve the issue and allow payment proceed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by BigCommerce, started 2025-05-06 22:06 UTC, resolved after 2.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/26s63nydgbzt
- Citation: BigCommerce, “Checkout issues” (2025-05-06 22:06 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/26s63nydgbzt (CC BY 4.0).
- Markdown link: `[BigCommerce: Checkout issues (2025-05-06)](https://rewindex.com/company/bigcommerce/incidents/26s63nydgbzt)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/26s63nydgbzt · Markdown: https://rewindex.com/company/bigcommerce/incidents/26s63nydgbzt.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/26s63nydgbzt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:43:20.605Z