# BigCommerce: Custom Phone Numbers preventing Shoppers from signing up

> BigCommerce status incident “Custom Phone Numbers preventing Shoppers from signing up” on 2026-05-14: impact minor (vendor’s label), 3.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/257971jf3c4x
Last updated: 2026-05-14T19:08:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-14 15:12 UTC · Resolved: 2026-05-14 19:08 UTC · Duration: 3.9 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/257971jf3c4x](https://status.bigcommerce.com/incidents/257971jf3c4x)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2026-05-14 19:08 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-05-14 15:12 UTC, resolved after 3.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/257971jf3c4x
- Citation: BigCommerce, “Custom Phone Numbers preventing Shoppers from signing up” (2026-05-14 15:12 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/257971jf3c4x (CC BY 4.0).
- Markdown link: `[BigCommerce: Custom Phone Numbers preventing Shoppers from signing up (2026-05-14)](https://rewindex.com/company/bigcommerce/incidents/257971jf3c4x)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/257971jf3c4x · Markdown: https://rewindex.com/company/bigcommerce/incidents/257971jf3c4x.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/257971jf3c4x · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:59:20.580Z