# BigCommerce: Customers unable to reset account passwords on BigCommerce storefronts

> BigCommerce status incident “Customers unable to reset account passwords on BigCommerce storefronts” on 2023-08-30: impact minor (vendor’s label), 3.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/1gs2tr6hy9cj
Last updated: 2023-08-30T18:47:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-30 15:13 UTC · Resolved: 2023-08-30 18:47 UTC · Duration: 3.6 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/1gs2tr6hy9cj](https://status.bigcommerce.com/incidents/1gs2tr6hy9cj)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2023-08-30 18:47 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2023-08-30 15:13 UTC, resolved after 3.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/1gs2tr6hy9cj
- Citation: BigCommerce, “Customers unable to reset account passwords on BigCommerce storefronts” (2023-08-30 15:13 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/1gs2tr6hy9cj (CC BY 4.0).
- Markdown link: `[BigCommerce: Customers unable to reset account passwords on BigCommerce storefronts (2023-08-30)](https://rewindex.com/company/bigcommerce/incidents/1gs2tr6hy9cj)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/1gs2tr6hy9cj · Markdown: https://rewindex.com/company/bigcommerce/incidents/1gs2tr6hy9cj.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/1gs2tr6hy9cj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:33:42.613Z